(Due to covid and high volume orders, processing time will take 1-3 business days for your item(s) to process and ship. This applies for items that are in stock, and not on pre order
We ship USPS priority only which typically takes 3- 4 business days to arrive. We also offer expedited shipping however, please call or email us to inquiry about the next day shipping option as we are not always able to meet this request depending on our work load for the day
Orders must be placed before 12:00 pm EST when requesting next day shipping, in order for the package to arrive the very next day. If your item is not in stock and you have ordered an item on backorder/pre order, please either give us a call or shoot us an email to get an estimated time frame on when your item will be shipped, as they all vary.
DISCLAIMER: USPS and Ellaè Lisqué are two separate entities, we do not work for USPS nor have a partnership with USPS, any shipping delays that may occur once package is picked up from our showroom, we are not responsible for. Ellae lisque can not be held responsible for lost packages or delayed deliveries. For any and all shipping updates please contact USPS with the tracking number we provided you. If in any event a package is lost or stolen, please file a claim with USPS, TRACKING & INSURANCE INCLUDED ON ALL PACKAGES
International orders –
We proudly ship worldwide via UPS AND USPS.
PRE ORDER POLICY
Pre orders typically take 2 weeks to ship, however Please contact us to check the status of when your pre order is scheduled to ship, they all vary depending on the date of purchase and the item. Not all pre orders ship in 1 week.
By placing this order, you are acknowledging that this product will not will not ship out until the fulfilment estimated date given the description, if there’s no date please contact one of our sales reps ([email protected]) or call us at: +18005610967. Also please note that if you purchase a pre ordered item and an in stock item in the same order, the full order will ship out together to avoid extra shipping charges unless you pay a seperate shipping fee. We advise you to order seperate from pre orders if you like your in stock items shipped right away.
Disclaimer: If your pre order does not arrive on the estimated arrival date given, we at Ellaé Lisqué can or will be held responsible, All of our designs are custom made in bulk production in turkey Istanbul, due to unforeseen weather forecast changes that may occur a delay in shipments, or dhl custom holds, Ellaé Lisqué can not be help for any possible arrival delays. Arrival shipping delays do not always happen, but sometimes they do, and we just want to set our customers expectations.
If in fact the international shipping delays that may occur, interfere with an upcoming event or deadline you are wishing to meet, you are welcomed to exchange for a different item in stock thats ready for immediate shipment or request a store a store credit.
We are proud to announce we have added Route Shipping Insurance to our website to protect our customers and our selves from lost, stolen or damaged items.
- Delivered: 5 – 15 days from the date the package was marked delivered
- Lost: 7 – 30 days from the last tracking update (US/Canada) and 20 – 30 days from the last tracking update (International)
- Damaged: 15 days from the delivery date
- Go to the Orders tab
- Select the order you want to file a claim for
- Select Report an Issue in the top right hand corner
- Complete Claim
You will receive your refund within 48 hours of the claim being filed.