CANCELLATIONS

Due to the quick turnaround time, we encourage you to review your cart before submitting. Please note that if you do decide to cancel our refunds are in the form of store credit only.

RETURN POLICY 

If you wish to return your items, Make sure you mail your returns back to us within 7 days of receipt.

Refunds are made in the form of a store credit. To request an exchange or store credit click here.

All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, or free of any stains, odors, self-tanner, pet hairs, or distinct smells, including deodorant/perfume, and the original tags must still be attached. Store credit will be issued in a gift card form, excluding the warranty fee if purchased and the shipping and handling costs. All tags must be attached when returned.

*All sale/clearance and mystery boxes are final sale. No exchanges or store credit.*

SHIPPING POLICY
Standard order processing time is 1-3 business days. Pre-orders processed 2-3 weeks, subject to change based on availability.

FedEx Ground $14.50 5-7 business day delivery

FedEx 2Day  $19.99  2-3 business days

FedEx Overnight $60.00  (Must Place Before 12pm PST)

Orders with selected domestic expedited/overnight shipping must be placed before 12pm PST. Rush delivery weekend orders will be shipped the next business day. Excluding pre-orders.

Please be advised if you place a NEXT DAY AIR order after 12 pm on Thursday or anytime on Friday you will not receive your order until Monday. 

CLEARANCE/SALE ITEMS                                                                             

 All Clearance and sale items are final sale, not eligible for return or exchange.

DISCLAIMER: Ellae Lisque is not responsible for delays or issues that may occur once the package is shipped or picked up from the headquarters showroom. If any concerns arise, we strongly encourage reaching out to carrier services for additional information and updates. We understand unfortunate situations take place during shipment. If in the event your order is lost or stolen upon delivery, please file a claim with carrier services within 48 business hours having the tracking number ready.

 INTERNATIONAL ORDERS

We are happy to share that we ship worldwide! Please note that Ellaé Lisqué is not responsible for import or customs fees that may be applicable.

We offer the following international Fedex methods. Please note the price varies on the destination.

FedEx International Connect Plus®

FedEx International Economy®

FedEx International First®

FedEx International Ground®

FedEx International Priority®

FedEx International Priority® Express

PRE-ORDER POLICY

Pre-orders typically take 1-4 weeks to be fulfilled and shipped. However, please contact us to check the status of when your pre-order is scheduled to ship based on the order date and availability.

SPLIT SHIPMENTS 

Orders placed with ready-to-ship and pre-order item(s) are applicable to two shipping fees. To continue with a split shipment and have the items that are in stock fulfilled within our normal threshold email us at info@ellaelisque.com or call us at 800-561-0967 to pay for a separate shipping fee.

EXCHANGE POLICY

At this time we do not accept exchanges as inventory is subject to change due to high demand. Customers are responsible for all shipping costs during the returns process.

IN-PERSON PICK UP/EXCHANGES

Due to health restrictions and ensuring the safety of staff and our customers, pick up or exchange orders are permitted by appointment only. To schedule an appointment visit the link below and book a time slot.

If an item did not work out, we do apologize. Be sure to include the information and to the address below. Visit the following link below to begin your exchange.

To start the process for an exchange or store credit, please be prepared to provide the following information:

Name
Order number
Exchange reason
Send to

120 E. 8th Street, suite 702
Los Angeles ca 90014

Showroom business hours Monday - Friday 10:30am-4:30pm PST.
Please do not arrive without scheduling an appointment for consideration of staff and ensuring your order submission and request(s) are handled prior to meeting us. We appreciate your support and understanding.