CANCELLATIONS

If an order is cancelled before processing or being shipped, store credit will be issued. Our policy allows for exchanges or store credits.

RETURN POLICY
Refunds are made in the form of store credit. To request an exchange or store credit click here.

*All Mystery Boxes are final sale. No exchanges or store credit*

SHIPPING POLICY
(Due to high-volume orders, processing time will take 1-3 business days for your item(s) to process and ship. This applies for items that are in stock, and not on pre order

We ship UPS priority only which typically takes 5 - 7 business days to arrive. We also offer expedited shipping, however, please call or email us to inquiry about the next day shipping option as we are not always able to meet this request depending on our workload for the day

Orders must be placed before 12:00 pm EST when requesting next day shipping, in order for the package to arrive the very next day. If your item is not in stock and you have ordered an item on backorder/pre order, please either give us a call or shoot us an email to get an estimated time frame on when your item will be shipped, as they all vary.

CLEARANCE/SALE ITEMS                                                                               All Clearance and sale items are final sale. They are not eligible for return or exchange.

DISCLAIMER: UPS and Ellaè Lisqué are two separate entities, we do not work for UPS nor have a partnership with UPS, any shipping delays that may occur once package is picked up from our showroom, we are not responsible for. Ellae lisque cannot be held responsible for lost packages or delayed deliveries. For any and all shipping updates please contact UPS with the tracking number we provided you. If in any event a package is lost or stolen, please file a claim with UPS, TRACKING & INSURANCE INCLUDED ON ALL PACKAGES

 INTERNATIONAL ORDERS 

We proudly ship worldwide via UPS and their partners. There may be additional import fees charged not by us for international orders. 

PRE ORDER POLICY 

Pre orders typically take 1-4 weeks to ship, however Please contact us to check the status of when your pre order is scheduled to ship, they all vary depending on the date of purchase and the item. Not all pre orders ship in 1 week.

SPLIT SHIPMENTS 

Please be advised if you place an order with multiple items and one of the items purchased is on Pre-order, the shipping fee paid at checkout is applied to the pre-order item. In order to have a split-shipment and have the items that are in stock released within our normal fulfillment threshold email us at info@ellaelisque.com or call us at 800-561-0967 to pay for a separate shipping fee. 

EXCHANGE POLICY

We allow exchanges within 7 days after order is received. If you wish to exchange your item, a store credit will be issued to purchase same item or any other available on the website. Please be mindful that the item ordered may or may not be available in time of exchange as Inventory stock fluctuates daily. Customer is responsible for all shipping costs during the exchange process.

Request an exchange

Due to COVID, we are allowing in person pick up’s and exchanges by appointments only, to schedule, please call or email.

To start the process for an exchange or store credit, please be prepared to provide the following information:

Name
Order number
Exchange reason
Send to

120 E. 8th Street, suite 702
Los Angeles ca 90014

Our showroom is open Mon-Fri 10:30am-5:30pm. 
Please do not come to the showroom without scheduling an appointment first, we appreciate your understanding.