RETURN POLICY
Exchange and store credit only. To request an exchange or store credit click here.

Shipping Policy –
(Due to covid and high volume orders, processing time will take 1-3 business days for your item(s) to process and ship. This applies for items that are in stock, and not on pre order

We ship UPS priority only which typically takes 3- 4 business days to arrive. We also offer expedited shipping however, please call or email us to inquiry about the next day shipping option as we are not always able to meet this request depending on our work load for the day

Orders must be placed before 12:00 pm EST when requesting next day shipping, in order for the package to arrive the very next day. If your item is not in stock and you have ordered an item on backorder/pre order, please either give us a call or shoot us an email to get an estimated time frame on when your item will be shipped, as they all vary.

DISCLAIMER: UPS and Ellaè Lisqué are two separate entities, we do not work for UPS nor have a partnership with UPS, any shipping delays that may occur once package is picked up from our showroom, we are not responsible for. Ellae lisque can not be held responsible for lost packages or delayed deliveries. For any and all shipping updates please contact UPS with the tracking number we provided you. If in any event a package is lost or stolen, please file a claim with UPS, TRACKING & INSURANCE INCLUDED ON ALL PACKAGES

International orders –

We proudly ship worldwide via DHL express. There may be additional import fees charged not by us for international orders. 

PRE ORDER POLICY

Pre orders typically take 1-2 weeks to ship, however Please contact us to check the status of when your pre order is scheduled to ship, they all vary depending on the date of purchase and the item. Not all pre orders ship in 1 week.

EXCHANGE POLICY
We allow exchanges within 7 days after order is received. If you wish to exchange your item, a store credit will be issued to purchase same item or any other available on the website. Please be mindful that the item ordered may or may not be available in time of exchange as Inventory stock fluctuates daily. Customer is responsible for all shipping costs during the exchange process.

Request an exchange

IN PERSON PICK UP/EXCHANGES

Due to COVID, we are allowing in person pick up’s and exchanges by appointments only, To schedule, please call or email. To start the process for an exchange or store credit, please be prepare to provide the following information:

Name
Order number
Exchange reason
Send to

120 E. 8th Street, suite 702
Los Angeles ca 90014


Please do not come to the showroom without scheduling an appointment first, we appreciate your understanding.