Ellaé Lisqué Shipping Protection
Frequently Asked Questions
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Refunds are made in the form of store credit. To request a return for a store credit click here.
All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, or free of any stains, odors, self-tanner, pet hairs, or distinct smells, including deodorant/perfume and the original tags must still be attached. Store credit will be issued in a gift card form, excluding the warranty fee if purchased and the shipping and handling costs. All tags must be attached when returned.
*All sale/clearance and mystery boxes are final sale. No exchanges or store credit.*
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Please be aware that our items generally fit true to size, but this may vary depending on the fabric used. To get accurate measurements, please refer to our size chart, which can be found here. Additionally, you can find more detailed information about the fabric used in each item by checking out the description section.
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We provide various shipping options to cater to your specific requirements!
- FedEx Ground $14.50 5-7 business day delivery
- FedEx 2Day $19.99 2-3 business days
- FedEx Overnight $60.00 (Must Place Before 12pm PST)
Please note that if you place a NEXT DAY AIR order after 12pm on Thursday or anytime on Friday, your order will not be delivered until Monday. To arrange a Saturday delivery, please call us at (800) 561-096.
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We strive to provide our customers with the best possible service by dispatching orders quickly. If you have not received a shipping confirmation yet, please reach out to us via email or phone at 800-561-0967. In your initial message, kindly explain if you wish to change your address or item. We will require some security information and the new address from you, and we will try our best to make the amendments before dispatch. However, please note that we may miss your request before dispatch, and we cannot guarantee the changes.
If your parcel has already been dispatched, you may contact the courier to see if they can assist. Please be aware that this could result in a delivery delay of up to 72 hours, and there is no guarantee that the courier will be able to edit your address.